Contact SunStoke

SunStoke is a small, independent, ad-supported site — there is no support desk standing by, but a real person reads what comes in to support@sunstoke.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the SPF reapplication timer, UV-index exposure calculator, sunscreen amount calculator, tan-session estimator, vitamin-D estimator, or sunburn risk score— and what you entered); a tool you wish existed on the site; an out-of-date fact or broken link in the blog, learn section, or the Sun & Skin Museum; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. What this address is notis a substitute for a doctor. SunStoke can’t look at a mole, diagnose a rash, tell you whether a burn needs care, or advise on a medication that makes you sun-sensitive; for anything about your own skin or health, please see a physician or a dermatologist. The tools here produce general estimates, not medical advice, and the site isn’t affiliated with any sunscreen brand or manufacturer.

Before writing in about a tool result, it can help to double-check the numbers you entered — the UV index, your skin type, the SPF, or the time is the most common source of a surprising answer. If it still looks wrong after that, that’s exactly the kind of message worth sending.